Terms of Service

These Terms govern your use of this website, the JoltRev demonstration line and the JoltRev service. The service is operated by RHG Solutions LLC. By using the site or calling the demonstration line, you agree to these Terms.

The demonstration line

(412) 618-1995 is a demonstration of the JoltRev system. It is not a service company, and calling it does not schedule work at your home or business. It exists so prospective clients can experience how the system handles an inquiry. Demonstration calls may be recorded or transcribed for evaluation, as described in our Privacy Policy.

What JoltRev is

JoltRev is a call handling system that can be configured to answer overflow and after-hours calls, capture caller information, qualify service requests, schedule appointments or callbacks, and record call outcomes. It is a tool operated on your behalf under your direction and using business information you approve.

No guaranteed results

We do not guarantee any particular number of calls, appointments, bookings, customers, savings, revenue or return on investment. Results depend on factors outside our control, including your market, your pricing, your availability, your close rate and how you follow up on what the system captures.

Where the system reports an estimated value of captured opportunities, that estimate is calculated from assumptions you provide about your own business. It is an estimate for sizing purposes only. It is not a measurement of revenue, not a forecast, and not a representation that any captured opportunity would have become a paying customer.

Your responsibilities

• Provide accurate business information, and review and approve the information the system uses to answer on your behalf.
• Make sure your use of the service, including call recording and any messaging, complies with the laws that apply to your business and your jurisdiction.
• Obtain any consent your jurisdiction requires from your own callers.
• Follow up on the requests and appointments the system captures.
• Keep your account credentials and access secure.

Acceptable use

You may not use the service to send unlawful, deceptive, harassing or unsolicited communications, to impersonate another business, or in any way that violates applicable telecommunications, messaging or consumer protection law.

Fees, included usage and additional minutes

The subscription is $497 per month. There is no setup fee and no long-term contract, and you may cancel at any time. Cancelling stops future renewals; it does not refund fees already incurred except as described under the money-back guarantee below. Where you receive a written offer or order form, the figures in that document govern over any general description on this site.

Answered minutes

An answered minute is time during which a call is connected to and handled by JoltRev. Measurement starts when JoltRev answers the call and ends when the call disconnects. Time before JoltRev answers — such as ringing on your own line — is not counted.

Usage is measured in seconds and accumulated across the billing month. One answered minute means 60 cumulative answered seconds. Individual calls are not rounded up to a full minute. A call that is answered for two seconds adds two seconds to your monthly usage, not a full minute.

Because measurement begins when JoltRev answers, answered calls count toward your usage regardless of who is calling or why. This includes spam, solicitations, robocalls, wrong numbers and silent or abandoned calls once the call has reached JoltRev and been answered. Calls that are blocked, screened or otherwise stopped before they reach JoltRev do not count toward your usage.

Monthly allowance and additional minutes

Your subscription includes 500 answered minutes per billing month. As an illustration only, that is approximately 100 five-minute calls. Actual call capacity varies by call duration, and JoltRev does not guarantee any particular number of calls.

Usage beyond the included allowance is billed at $0.30 per minute. Partial overage minutes are calculated proportionally by the second, at the same per-second rate.

Additional usage is calculated at the end of the billing period and may be added to the customer’s next invoice or issued as a separate invoice. By subscribing, you authorize RHG Solutions LLC to invoice you for additional usage and to charge the payment method on file for those invoices. Additional usage is reconciled after the billing period ends; it is not metered or charged automatically at the time of the call.

The allowance resets at the start of each billing month. Unused minutes do not roll over and have no cash value.

Usage notification

JoltRev will make reasonable efforts to notify the customer when monthly usage reaches approximately 80% and 100% of the included allowance. Delayed or unsuccessful notification does not waive valid usage charges.

Your telephone service

You keep your existing business telephone number. You remain responsible for your own carrier service, for maintaining the access needed to configure call forwarding, and for any charges your carrier imposes, including forwarding, per-minute or long-distance charges billed by your carrier. Carrier features and compatibility vary, and some configurations may not be supported. Carrier charges are separate from and additional to the JoltRev subscription.

30-day money-back guarantee

If you are not satisfied, you may request a refund of your first monthly subscription fee by contacting us at info@joltrev.com. The 30-day period begins on the date JoltRev first activates live call handling for your business — not on the date you subscribe — so the guarantee is not consumed by time spent in onboarding.

The guarantee covers the first month’s subscription fee only. It does not cover charges for additional usage, charges for any later billing month, or fees charged by your telephone carrier or other third parties. Requesting a refund cancels the service.

Activation depends on information, access, approvals and cooperation that only you can provide. If activation has not occurred within 30 days of your first payment because those items are outstanding, the guarantee period begins on day 31 after your first payment.

Third-party services

The service depends on third-party providers for telephony, scheduling, email and messaging. Interruptions, changes or failures in those providers may affect the service. We do not control and are not responsible for third party networks, carriers or platforms.

Availability

We aim to keep the service running reliably but do not warrant that it will be uninterrupted or error-free. Telephone networks, carriers and internet infrastructure can fail for reasons outside our control.

Disclaimer of warranties

Except as expressly stated in a written agreement with you, the service and this website are provided “as is” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the maximum extent permitted by law, RHG Solutions LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business or lost opportunities, arising out of or relating to the service. Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the three months before the event giving rise to the claim.

No legal or compliance advice

Nothing on this site or in the service is legal advice. JoltRev does not provide legal compliance on your behalf. Consent language, privacy provisions and messaging workflows require your own review and approval, and where appropriate the review of your own counsel, before you put them into production.

Intellectual property

The JoltRev name, this website and its content are owned by RHG Solutions LLC. Your business information and your customer data remain yours.

Termination

Either party may end the engagement as described in your written agreement. We may suspend or terminate access for non-payment or for use that violates these Terms or applicable law.

Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws rules.

Changes

We may update these Terms. The revision date at the top of this page reflects the most recent version.

Contact

RHG Solutions LLC
Email: info@joltrev.com