Messaging & SMS Terms

These terms describe how JoltRev, operated by RHG Solutions LLC, handles text messaging. They apply to messages we send from JoltRev sending numbers.

Two kinds of messages

Transactional messages relate to something you asked for — for example, confirming a callback or appointment you requested during a call or through a form. We send these only to people who gave permission for that purpose.

Promotional messages are marketing messages. We send these only to people who separately and affirmatively opted in to receive them. Consent to promotional messages is never required in order to request a callback, to submit a form, or to buy anything from us. Requesting a callback does not subscribe you to promotional messages.

Consent

We collect permission before sending. Where consent is given during a phone call, the system records that it was given. Where consent is given on a form, promotional consent uses a separate, unchecked checkbox with its own disclosure. We keep a record of the consent, including when and how it was given.

Message frequency

Message frequency varies and depends on your activity. Transactional messages are sent in response to a specific request, so their number depends on how many requests you make. If you opt in to promotional messages, you should expect no more than a small number of messages per month.

Cost

Message and data rates may apply. We do not charge you for messages; your mobile carrier may.

How to stop messages

Reply STOP to any message to stop further messages to that number. You will receive a single confirmation that you have been unsubscribed, and then no further messages unless you opt in again. You can also reply UNSUBSCRIBE, END, CANCEL or QUIT.

How to get help

Reply HELP to any message for assistance, or email us at info@joltrev.com.

Carrier registration

JoltRev sends transactional text messages only to callers who have given permission during the call. Business sending numbers are registered for A2P messaging as carriers require. Registration timelines are set by the carriers, not by JoltRev, so we do not quote an approval date. Voice answering does not depend on messaging and can run while registration is in progress.

A2P registration applies to the business sending number. It is not something the person receiving a message needs to do.

Example message

A transactional confirmation typically reads like this:
[Your Company]: Your callback request has been received for [date/time]. Reply STOP to opt out.

Supported carriers

Delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

For JoltRev clients

If you are a business using JoltRev, messages sent to your callers are sent on your behalf. You are responsible for the accuracy of the message content you approve and for meeting the messaging laws that apply to your business. Consent language and messaging workflows require your review and approval before they go into production. JoltRev does not provide legal compliance on your behalf.

Privacy

We do not sell your mobile number, and we do not share it with third parties for their own marketing. See our Privacy Policy for how we handle information.

Changes

We may update these terms. The revision date at the top of this page reflects the most recent version.

Contact

RHG Solutions LLC
Email: info@joltrev.com